Book Cover

How To Get Your People 
To Do Things Right!
 Increase Profit, and Improve Morale in the process. 

Prevent Scrap, Rework, and Recalls

A Message from Dave Crosby:

"Quality Is Easy! Explaining problems to your customer--or your boss--and paying for work done wrong is what's difficult."

     Are you skillful and clever at fixing quality problems? Why waste your time and creative talents finding and fixing problems when you have the option to prevent them? 
"The Zero Defects Option"
shows you how to Prevent Defects and Eliminate Scrap, Rework, and Warranty Costs... which will  Increase Profit and Improve Morale.
Now included FREE:
A New Book on CD: "How To Run a Zero Defects Program." 
    Your people will be happier when they know their job is important, and that they have done it right. That's right, improving your product or service quality will help improve employee morale.

About this book

"The Zero Defects Option." is the only book that correctly explains the Zero Defects (ZD) concept and provides the Seven Principles of Defect Prevention that let quality happen.. This book was written to explain the leader's role in producing defect-free products and service. It's all about you. If you lead people doing work, you will benefit from reading this short book. 

Who Can Benefit From Zero Defects?

Banks, Manufacturers, Schools, Sports Teams, Hospitals, Retail Shops, Restaurants, Insurance Companies, Stock Traders , Service Providers, The Phone Company, The Gas Company, Big Box Retailers, Drug Companies, Food Markets, Local Government, The Military, All Federal Government Agencies, NASA, The Airlines, Car Rentals, Airports, You, and anyone else who what's to eliminate defects.

 Zero Defects is the ideal approach to Quality Management and Quality Improvement for any organization. Any organization; large or small--any product -- any service-- because every leader has the option to have work done right--or not. If you're the leader, preventing defects is your option. 

What do Readers say?

Here's what one Black Belt reader emailed to me: 
"Dave - I received your book today by mail, many thanks. Couldn't stop reading, so I finished it in one attempt. It was a joy to read and at the same time confronting. Today all the pieces fell into place."

Another Black Belt wrote this: 
"Well, during a discussion with my boss, I stepped out on a limb and preached Zero Defects, along with the mentality that each employee should have about Zero Defects.  He bought it whole heartedly.  In fact, 10 minutes before he was to do a presentation to the employees, he threw in a slide about Zero Defects!!
Thanks for your support and guidance...I couldn't have done it without you."

   Once you understand the ZD Concept--and apply the Principles of Defect Prevention to your organization--the pieces will fall into place and the quality of work will improve -- Guaranteed! Do you know of any other book about quality that Guarantees Success?  Order Now!  

   Producing defect-free work doesn't depend on gimmick programs like Six Sigma, or even technical advances. Quality is about people and how they think about their work. The book gives you
Seven Principles of Defects Prevention that deals with the people side of quality. These principles are now in play if you realize it or not!

      Author Dave Crosby boils his fifty years experience in the field of quality management down to just one hundred pages. "Quality is easy," says Crosby, "Explaining problems to your customer--or your boss--and paying for work done wrong is what's difficult. It's a rotten way to spend your day. Preventing defects means money and peace and quite."

The defect that is prevented doesn't need to be explained, corrected, or paid for." Order your book now!

Special Notice:  Announcing a New Book. "How To Run a Zero Defects Program," This book was written for the person who will actually run a formal Zero Defects Program. For a limited time, it's included FREE when you order "The Zero Defects Option." A $14.00 bonus! To read about this book, Click Here. This Offer Ends Without Notice. Hurry!

My Guarantee: Order the book. Take two weeks to read it and think about the concept. If you don't want it -- for any reason -- send it back (in good condition) and I will give you a full refund. There is No Risk! Dave Crosby

Keep reading. Learn more... down arrow

"The Zero Defects Option"
by Dave Crosby

"How To Get Your People To Do Things Right."

New Book Cover Success Guaranteed! 
Your Quality will Improve or you will get your money back.
  Order Now 
 Price Only $23.45
*
 Shipping is FREE.
Orders received before 3:30PM CST mailed the same day. Late orders mailed next day.
*FREE Book, "How To Run a Zero Defects Program"
and PowerPoint Presentations, delivered on CD with your order. Normal price is $39.00. Yours Free with book order. This offer ends without notice. 

A $62.45 value for only $23.45.

Your book will be signed by Dave Crosby

(In Stock - Same Day Free Shipping)

Additional Information
->Zero Defects vs. Six Sigma
->Money Back Guarantee
->About Dave Crosby
->Order Your ZD Book Now
->Quality and Recession
->NEW! The Bug Book (ECR)
-
>Order Your Book By Mail
->Wholesale Price
->How To Run a ZD Program
->Send an e-mail to Dave Crosby.
->Process Capability Software
->Quality Magazine Interview with Dave

->NEW: Employee/Mgmt Orientation.

->An Interview with Eugene Ormandy

"The ONLY Book That Guarantees That Your Quality Will Improve!"

NOW! A New Book: "How To Run a Zero Defects Program." plus Employee Orientation and Management Seminar. A $39.00 value, yours FREE when you order "The Zero Defects Option."  To learn about this new book and the PowerPoint presentations,  CLICK HERE.

Your book order will include a CD with a FREE copy of "How To Run a Zero Defects Program" However, you can also order the book separately (on CD) for only $39.00. Shipping is free. 

Think about this: 

If this book helps you prevent just one error, you're ahead! You don't have any $23.45 errors. They all cost more; much more. Order Your Book Now. 

 Order Now!

Added Bonus:

"The Zero Defects Option" gives you real Zero Defects tools to work with:
-->"How To Run a Zero Defects Program." An instruction manual.
-->The Quality Index Rater - a 20-point evaluation of you quality system. 
-->Fifty-nifty ideas to help you market your Quality to your employees and your customers. 
-->Mottos and Slogans to help you develop you own. 

-->"How To Run a Zero Defects Program." book.

 
Is this book worth the money? The price of the book is Only $23.45 Post Paid. If it helps you prevent just one error, you've made a profit. You don't have any $23.45 errors - they all cost more. Click Here to order ZD Option.

 

Book Details:
Perfect Paperback: 100 pages $23.45 Free Shipping & Handling (Wholesale $14.00)
Publisher: The Crosby Company
Language: English
ISNB-10: 0980219205
ISBN-13: 978-09802192-0-3
Library of Congress Number: 2007909968
Dimensions: 8.2 x 5.3 x 0.4 inches, 100 pages.
Bulk orders: Contact Dave Crosby davecrosby@wildblue.net
Available: Click Here to Order single copy.

A Parting Word: Thank you for taking the time to read about my book. I hope you order the book and profit from my 50 years in the "quality business." As a thank you gift, I'd like to give you a free copy of a very interesting piece of software. It's called Roman and what it does is convert Arabic number into Roman numbers and visa versa. It has nothing to do with ZD. I hope you'll enjoy it. Click Here to download your free copy.

Copyright© MMIX  The Crosby Company P.O. Box 188 Wedron IL 60557